Hospitality Success

One-to-one help from an AI Case worker, helped a young woman with a complex and challenging home life secure a placement and job with the Marriott Hotel Group.

One-to-one help from an AI Case worker, helped a young woman (W) with a complex and challenging home life secure a placement and job with the Marriott Hotel Group.

W’s background

  • Started with Passport when she was 16
  • Had previously been in a secure unit
  •  Successfully completed Access to Industry’s Beauty and the Brain course with
    100% attendance
  • Went on to do a two-week work placement at Edinburgh Marriott Hotel,
    gaining excellent feedback from staff
  •  Was offered a place on the Access Beauty course starting in February

Bumps in the road…

However, after these successes, W encountered several barriers to progression:

  •  After a family argument, her dad threw her out of her home.
  • She had nowhere else to stay permanently so she had to move into a hostel.
  • Due to abuse she experienced in the past she was cited as a prosecution
    witness in a court case.

These were extremely stressful circumstances for W; naturally, her Passport Caseworker gave her as much support as possible. Despite this, W struggled to stay positive and fell into an unhealthy routine. Her attendance at college was patchy, and eventually she made the decision to leave the course.

The bright side

The only thing that still seemed to motivate W was the prospect of getting a job at the Marriott Hotel. She updated her CV (with assistance from her Caseworker) and began submitting applications for various Marriott positions.

W attended two interviews and a work trial, and just before her 17th birthday she was delighted to be offered a casual contract as a Conference and Banqueting Associate at the Marriott Dalmahoy Hotel. She completed her first paid shift at the hotel on Friday 12th April and has been working there since. W is now the latest (and youngest!) of our many success stories with Marriott hotels. She is a great example of patience and persistence – on the part of both her and her Caseworker.

Back to News